Great, delivered experiences in business start from the inside out. This is point four of the Total Experience Design manifesto (click this link to download the book). A key part of building the internal culture is cultivating trust. When trust is absent leaders get frustrated and turn to control. When trust is presence it creates the space for influence. There are seven key components to building trust with your team to ensure that you have a team that has your back.
The seven components are:
- Self Awareness
- Authenticity/vulnerability
- Connection
- Integrity
- Communication
- Appreciation
- Respect
When you move the people inside of your organization, they will get behind the mission of the business and create impact for the customer base that you work with.
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