Confrontation. Â People are either scared to death of it and don’t do it. Â Or they lack emotional intelligence and they confront in all the wrong ways.
Good confrontation comes from having the right motive for the conversation.
In this week’s podcast, I share four specific areas to consider the next time you confront someone in an unproductive way or shrug off confronting someone altogether.
What’s your best tip for handling confrontation?
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Another great podcast. Here’s my summary takeaway/CliffsNotes:
For “Confrontation” to work, it must be TSR: Timely – Specific – Respectful
And we must come from a place of making THEM right, not ME.
The goal is fourfold:
1) Solve the problem/s
2) Advance careers and grown people
3) Protect the integrity and values of the business (failing to address sends wrong signals to staff who do the right things)
4) Protect the client experience
If you don’t confront issues as they come up the results will be much worse than had you Respectfully addressed the Specific issues in Real Time.
Thanks Dan. Great summary. Thanks for listening.
I think having a relationship already established is important when it comes to confronting the person. About to listen to the Podcast!!!
Absolutely Dan. They have to know that you have their best interests at heart. Enjoy the podcast.